Welcome to Houston Ticket Brokers. These Terms of Service (“Terms”) are an agreement between you and Houston Ticket Brokers LLC (“Houston Ticket Brokers,” “we,” “us,” or “our”) covering your use of our website at houstonticketbrokers.com (the “Site”) and the services we provide (the “Services”). Please read them — by using the Site, consigning tickets with us, or buying tickets through us, you agree to these Terms. If you don’t agree, please don’t use the Site or Services.
We may update these Terms from time to time. When we do, we’ll change the “Last updated” date above, and your continued use of the Services means you accept the updated Terms.
Houston Ticket Brokers has been buying and selling event tickets in Houston since 2007. We’re a full-service ticket resale and consignment company. We help season ticket holders and event-goers sell the tickets they can’t use, and we help buyers find tickets to the events they want to attend. We are an independent reseller — we are not affiliated with, endorsed by, or sponsored by any team, venue, performer, box office, or primary ticket seller. As a resale service, prices may be above or below the original face value of a ticket.
When you consign tickets with us, you’re asking us to sell them on your behalf. Here’s how that works and what we each agree to.
When you list tickets with us, you confirm that:
After you submit our form, please send us your tickets promptly through the official transfer method (team app, venue platform, or other official delivery) so we can get them listed and sold. The sooner we have them, the more time we have to market them and get you top dollar.
You authorize us to list your tickets across the resale marketplaces and buyer channels we use, and to set and adjust prices based on the live market — performer, date, demand, and seat location. We use our judgment and decades of experience to get you the best return we can. We may also decline to list, or remove, any tickets we can’t verify or that we believe violate these Terms or a marketplace’s rules.
While your tickets are listed with us, please don’t list or sell the same tickets anywhere else. Double-selling the same seats causes canceled orders, refunds, and penalties that hurt everyone. If your tickets sell elsewhere while they’re with us, let us know immediately so we can pull the listing.
We only earn a commission when your tickets actually sell — there’s no upfront cost to list with us. We’ll tell you the commission rate before you consign. Season ticket holders pay no commission on their first regular-season sale. If a ticket doesn’t sell, you keep it and you owe us nothing.
You get paid as your tickets sell — you don’t have to wait until after the event. Each time a sale completes, your payment goes out the following Friday, by PayPal or wire, for the sale amount less our commission. For major one-off events (like a Super Bowl, Final Four, or similar), payment goes out the Friday after the event. We’ll confirm your preferred payment method with you.
We stand behind every ticket we sell, which means we count on you to deliver valid tickets on time. When a consigned ticket causes a problem, the resale marketplaces hold us responsible — and they don’t go easy. Depending on the marketplace, a single bad order can cost us a penalty of the full sale price or more (often 100%–200% of the order), plus the cost of buying replacement tickets for the buyer, the loss of the sale payment, and harm to our account standing.
Because those costs come from your tickets, you are responsible for — and agree to reimburse us for — any and all damages, penalties, fines, refunds, replacement-ticket costs, fees, and charges we incur as a result of:
If any of these happen, you agree to reimburse us for the full amount we are charged, including marketplace penalties and the cost of replacement tickets, even if that amount is greater than what your tickets sold for. If you have already been paid for that sale, you agree to return that payment, and we may offset any amount you owe us against other payments due to you. We will always tell you exactly what happened and keep it fair — but the responsibility for damages arising from your tickets rests with you.
If you buy tickets through us:
Events sometimes get canceled or rescheduled, and that’s outside anyone’s control. If an event is canceled with no replacement date, the sale is handled according to the policy of the marketplace where it sold — which usually means the buyer is refunded. If an event is postponed or rescheduled, tickets generally remain valid for the new date. We’ll work with both buyers and sellers in good faith to sort out the right outcome under the applicable marketplace’s rules.
If you give us your phone number and opt in, you agree we may text you about your ticket inquiry and order status. Message frequency varies, and message and data rates may apply. We don’t send promotional spam. You can reply STOP at any time to opt out, or HELP for help. We may also contact you by email or phone about your tickets and account. How we handle your information is described in our Privacy Policy.
Some links on our Site may be affiliate links, which means we may earn a commission if you click through and make a purchase — at no extra cost to you. We only point you to marketplaces and sellers we’d use ourselves.
Please use our Site and Services lawfully and honestly. Don’t try to disrupt the Site, scrape or copy it for a competing service, submit false information, or use it to break any law or marketplace rule. The Site’s content — our text, graphics, logos, and design — belongs to Houston Ticket Brokers and is protected by intellectual property laws. You’re welcome to use the Site for its intended purpose, but please don’t copy or reuse our content without permission.
We work hard to provide a great service, but we offer the Site and Services “as is.” We can’t guarantee that any particular ticket will sell, sell at a specific price, or sell by a specific time — the resale market moves on its own. We don’t control the teams, venues, performers, or marketplaces involved in an event, and we’re not responsible for their decisions, cancellations, or rules.
To the extent allowed by law, Houston Ticket Brokers is not liable for indirect, incidental, or consequential damages arising from your use of the Services. If we are ever found liable for something, our total responsibility to you is limited to the amount of commissions or fees connected to the specific transaction at issue. Nothing in these Terms limits anything that can’t be limited under Texas law.
If someone brings a claim against us because of tickets you sold through us, information you gave us, or your breach of these Terms, you agree to cover the reasonable costs we incur in dealing with that claim. We’ll keep it fair and keep you informed.
Your privacy matters to us. Our Privacy Policy explains what information we collect and how we use it. By using the Services, you agree to that policy.
These Terms are governed by the laws of the State of Texas. Any dispute relating to these Terms or the Services will be handled in the state or federal courts located in Harris County, Texas, and you and Houston Ticket Brokers agree to that jurisdiction. We’d always rather pick up the phone and work things out first.
Questions about these Terms? We’re easy to reach.
Houston Ticket Brokers LLC
2700 Post Oak Blvd, Floor 21
Houston, TX 77056
Phone / Text: (832) 278-1984
Email: hello@houstonticketbrokers.com
